handyman services

These terms and conditions, ‘Payment Terms’ as contained on any invoices/quotes and any Additional Terms expressly agreed upon with you in writing, form the entirety of the agreement between you and Calala Handyman and Organising Services (‘we’, ‘us’ or ‘our’).

Payment of an invoice indicates acknowledgement that clients have read and agree to these terms.

SERVICE AREA

We primarily serve clients within 20 km of Tamworth NSW 2340.

SCOPE OF WORK

We provide a wide range of handyman services for your home, office or business. We will provide a written and itemised quote/invoice for the work we agree with you to carry out or complete at your home, office or business. Upon acceptance of the invoice, we require payment in accordance with the specific Payment Terms as set out on any invoice we provide to you. 

We reserve the right to vary the Payment Terms from time-to-time and all changes will be specific within the Payment Terms of any subsequent invoice.

We reserve the right to refuse to do any work that is outside the scope of work as quoted/invoiced. All work to be completed are itemised and specific. Where there is any confusion or expectation regarding the work to be carried out, you are responsible for ensuring you raise this with us as soon as possible. 

We will not complete work that is not specifically itemised in your invoice or quote. Where necessary, variations to the original scope of work will be quoted and charged as an additional charge at our sole discretion. We will not carry out any variation work until you agree to accept any additional variation charge.

SOURCING MATERIALS

As part of the services we offer, we will also source material and other things necessary to carry out the work. Similarly, you may also choose to source materials yourself for us to use (such as wood, metals and other materials required for your specific project).

In all cases, we will not be responsible for the quality, durability, workmanship or otherwise of any materials sourced by us or you and will not be responsible for any associated loss or damage caused as a result, either directly or indirectly, of any fault or defect or otherwise of any materials used in carrying out the work. Where possible, we will do all that is necessary to ensure appropriate communication and recourse with any supplier we utilise where that supplier’s materials or goods are found to be faulty or
defective. We do not warrant or guarantee your ability to recover any loss or damages from any third-party supplier.

WARRANTY

The Australian Consumer Law (‘ CL’) (as set out in parts 6 and 7 of the Competition and Consumer Regulations 2010) applies with respect to warranty periods for all work. Where any conflict with the ACL arises, the ACL shall prevail.

REFUNDS

Notwithstanding the rights of consumers with respect to refunds and warranty guarantees as set out in the ACL, refunds are not available for change of mind or dissatisfaction with the finished product. Where necessary, we will do all reasonable things to rectify any faults or issues that you identify with any work completed by us, notwithstanding the provisions as set out above.

Where faults or issues are identified it is your responsibility to bring this to our attention within the warranty period. You agree to allow us the opportunity to rectify any faults or defects within a reasonable time following notification of the fault or defect. Should you engage the services of another contractor to carry out any rectification work (whether reasonable or unreasonable), we will not be responsible for any associated costs as a result of your decision to engage another contractor. Where we are not able to carry out the rectification work, we will engage our own independent contractors to complete the work on our behalf at our sole discretion and at our cost.

We do not warrant that work will be free of any defects. As per above, we will rectify any faults. Where this is not possible a refund or replacement may be available in accordance with the ACL. There is no warranty or refund for fair wear and tear, or abuse/neglect of the work carried out by us and which you claim to be defective.

TIME FRAME

All timeframes provided for completion of work are estimation only. We guarantee completion by any specific deadlines agreed upon in writing with you. We will not be responsible for any delays caused by or due to any force majeure, act of God or any other reasonably unforeseen circumstance.

DESIGN OWNERSHIP

Where applicable, we own the rights to any specific designs or patterns used in any work. Where applicable, you may not, without express permission from us, reproduce or copy any designs or patterns created by us and for which we own.

JURISDICTION

Where a dispute arises under this agreement, you agree to submit to the jurisdiction of the courts and tribunals of the State of New South Wales.

VARY TERMS

We reserve the right to vary these terms without prior notice.